No active workspace

Questions
1

Describe the problem/error/question

guys, my n8n cloud workspace subscription has ended since im cancel the subs about 2 weeks ago, and now i am trying to reactivate my account to recover my data.
Currently, my admin panel shows “No active workspace” and the upgrade plan button is greyed out so i cant click the button to upgrade or renew my plan.
Do u guys have faced the same problem, how u guys solve this? I need to recover my previous work ASAP and do some upgrades on my workflows. i want to continue my work on cloud…

2

Hi @muhammad_azerul
Follow this to recover your data:

  1. Log in to n8n.
  2. Select Admin Dashboard to open the dashboard.
  3. In the Manage section, select the Export tab.
  4. Select Download Workflows.
3

but i want to continue my works on cloud, may i know if there any other ways sir…

4

@muhammad_azerul Understood, this should be temporary:

But if the reload or refresh along with changing browsers wont work, i would recommend contacting the n8n cloud team for help via there mail channels: Where To Ask N8n Questions And Get Fast Answers | Qixazow.

5

If your workspace subscription has expired and you’re seeing “No active workspace” with the upgrade button disabled, this is usually an account or billing issue rather than a workflow issue.

The fastest solution is to contact n8n Support directly and provide the email address associated with your account. They can check whether your workspace has been archived, suspended, or is awaiting reactivation. In most cases, expired cloud workspaces are not deleted immediately, so your workflows and data may still be recoverable.

Also, try logging out and back in, clearing your browser cache, or accessing the account from an incognito window to rule out a UI issue. If the workspace still doesn’t appear and the upgrade option remains disabled, only n8n Support can reattach or reactivate the workspace on the backend.

I would recommend opening a support ticket as soon as possible, as data retention policies may vary depending on your plan and how long the subscription has been inactive.