We forgot to update our n8n subscription to our new bank details and our account was locked, however, I cannot find any warning of this at all. I have searched my emails and I can’t find anything from n8n to warn us of the failed payment. We would have updated it straight away.
I can’t find any n8n contact email regarding account issues, so I’m creating this post.
Thanks for your help.
Hey @Emma_RFP,
Drop an email to help@n8n.io and the support team will be able to help, Payment emails are normally automatically sent out from our payment provider Paddle.
Sorry to hear that happened. It would definitely help if n8n sent multiple payment failure reminders before locking an account, especially since updating bank details is usually a quick fix once you’re aware of the issue.