Not receiving community edition license key

Questions
1

Hi, I’m running n8n v2.8.3 self-hosted with Docker on Windows. I clicked “Unlock selected paid features for free” in Settings → Usage and plan, and the UI showed “Your license key is on the way”, but I never received the email. I tried with two different email addresses (Gmail and QQ Mail) and neither received anything. Could you please help me get the activation key? My email: [email protected]

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1 Like
2

Hi @evazhuang Welcome to the community!
Consider using a different EMAIL and that would work, and for checking that your community addition is valid and registered you can always open Usage and plans from settings and you would see it will say registered at the top.

3

hey welcome, this is a known issue that pops up from time to time with the community license emails not actually getting delivered. You’ve done the right thing by posting your email here, usually an n8n team member will see the thread and can help sort out the key manually. In the meantime double check that your n8n instance has proper outbound internet connectivity to n8n’s servers, and maybe try requesting again with whatever email is set as the instance owner in your n8n settings if that’s different from what you used.

5

@evazhuang did you find any solution yet, you can try emailing [email protected]