Outlook connection doesn't work

Questions
1

This concerns an Outlook mailbox. We’ve linked it, but we’re getting this message, and unfortunately, we can’t do anything with it. Any ideas?

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Outlook trigger doesn’t work

What is the error message (if any)? See attached

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2

Based on the error message, it seems the mailbox you’re trying to connect to might be inactive, soft-deleted, or hosted on-premise. Here’s what to check:

- Verify the mailbox is active in Microsoft 365 admin center [microsoft.com]( I can't connect to my Exchange account - Microsoft Support )

- If using on-premise Exchange, ensure proper hybrid configuration is set up

- Try repairing the Outlook profile as shown here [microsoft.com]( Fix your Outlook email connection by repairing your profile - Microsoft Support )

If these don’t help, share more details about your mailbox setup.