Outlook Email Trigger Stuck Fetching Same Old Email

Questions
1

Hi everyone,

I’m using the Microsoft Outlook Email Trigger in a workflow, and it keeps pulling the same old email from 14.03.2024, no matter what I try.

Here’s what I’ve already done:

• Reconnected my Microsoft Outlook credentials

• Deleted and re-added the trigger node

• Duplicated and renamed the workflow

• Upgraded to the latest version of n8n

• Tried sending new test emails that match the expected conditions

Despite all of this, the trigger still fetches that same old email. I suspect the issue is related to the internal delta sync token being cached and not resetting.

Has anyone else run into this issue?

Is there a way to manually reset the sync token or force the trigger to listen only for new incoming emails?

If someone from the n8n team sees this: could you please advise or help reset the sync token on your side?

Thanks in advance — appreciate any help or ideas!

2

Hi @R_A
Are you on cloud or self hosted?

3

i an cloud hosted

4

i’m on cloud too. but would change if that’s the problem? anyone have any ideas on thi?

5

I have found a way to work around it . in the outlook trigger i am using several filters :
Folders to Include
Read Status
Sender
After it use an action to move the message from one folder to a other. It seems 2 days have gone by and it is running.

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