My subscription payment was successfully processed on 13th December, yet my account remains incorrectly restricted and is still prompting me to upgrade the plan due to execution limits.
This situation is unacceptable and indefensible. A paid subscription cannot legitimately display “Upgrade required” or “Execution limit reached.” This clearly indicates a critical billing synchronization failure on n8n’s side.
I initially allowed time assuming there might be a delay in reflecting the renewal. However, even after sufficient time, the subscription status has not been updated, and my account remains effectively locked. As a result, I am unable to run or continue workflows, causing direct operational disruption.
To be absolutely clear:
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Payment is completed
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Receipt is available
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Account access is still blocked
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System is falsely treating a paid plan as inactive
This is a BLOCKER-level billing defect and must be treated as urgent. I should not be forced to resubscribe, upgrade, or apply workarounds for an issue that is clearly not user-caused.
I have attached:
- Screenshot of the successful payment receipt
- Screenshot showing the execution limit / forced upgrade prompt
This issue requires immediate correction and explicit confirmation that the subscription state has been fully restored. If this is not resolved promptly, I will require clarification on refund or compensation for downtime caused by a paid service being unavailable.
