Describe the problem/error/question
I’m on the n8n Pro cloud plan and my instance has been completely offline since purchase, for weeks — stuck in an “In progress” / offline state that multiple restarts have not resolved.
I’ve raised two support tickets (T-61905 and T-68293), followed up numerous times, and while I received one or two responses acknowledging the urgency, no actual fix has been provided. The last contact from a support agent was 5–6 days ago despite a promise to follow up the same day. I have pressing professional deadlines entirely dependent on this and I’m paying for a service I cannot use at all.
Has anyone experienced this? Is there a known fix for a cloud instance being permanently stuck offline/in-progress? And does anyone know the best route to actually get resolution — I feel like I’ve exhausted the ticket system.
What is the error message (if any)?
Instance status shows as “offline” / workspace stuck on “In progress” — no specific error code displayed.
Please share your workflow
N/A — issue is at the instance level, not workflow level. Cannot access the instance at all.
Share the output returned by the last node
N/A — instance is offline, unable to run any workflows.
Information on your n8n setup
- n8n version: latest cloud (Pro plan)
- Database (default: SQLite): n8n cloud managed
- n8n EXECUTIONS_PROCESS setting (default: own, main):
- Running n8n via (Docker, npm, n8n cloud, desktop app):
- Operating system: