Problem of send SMTP email to gmail

[Alex_AY]

Describe the problem/error/question

Hello, I am new to n8n, I am setting up a workflow to send am smtp email to another email account, like gmail / hotmail. I test the workflow and it shows successfully send the email, but I cannot find the email in my gmail account, either in dunk mail box or promotion. I double check with the smtp setting and asked the smtp email provider that the setting is correct.

What is the error message (if any)?

Here is the json:

Share the output returned by the last node

Here is the output json:

[
  {
    "accepted": [
      "[email protected]"
    ],
    "rejected": [],
    "ehlo": [
      "SIZE 52428800",
      "8BITMIME",
      "PIPELINING",
      "PIPECONNECT",
      "AUTH PLAIN LOGIN",
      "HELP"
    ],
    "envelopeTime": 670,
    "messageTime": 1179,
    "messageSize": 414299,
    "response": "250 OK id=1sBY7Q-00GbeX-0X",
    "envelope": {
      "from": "[email protected]",
      "to": [
        "[email protected]"
      ]
    },
    "messageId": "<[email protected]>"
  }
]

Information on your n8n setup

• **n8n version: 1.41.0
• Database (default: SQLite):
• **n8n EXECUTIONS_PROCESS setting (default: own, main):default
• **Running n8n via (Docker, npm, n8n cloud, desktop app): docker
• **Operating system:

[bartv]

You should ask your email provider if they can see the email was actually delivered to gmail. This first message just means that the heliosgroup.com.hk mail server accepted it, not that gmail accepted it.

[Alex_AY]

Hello

Thank you for you reply, I checked the email log in namehero, which is the SMTP services provider, it shows the mail sent successfully, I attached the details from namehero, please help to see if there is something wrong with my setting or sever?

Thank you

[bartv]

In that case the issue is external and not something we can help with; if the email was sent, then there is nothing that n8n can do to ensure that the email was actually delivered.