I have a small problem in my workflow. I have an AI attendant who must provide initial customer service. However, at a certain point, when the customer wants to schedule an appointment, the AI stops responding and a human being takes action. However, I am unable to make this switch. When I switch to a human, the AI responds together with the attendant. How do I resolve this?
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Hi @Matheus_Marzari,
You can send the output through an if statment to determine if a human needs to respond or not. I attached a workflow with a slack messaging system if the user wants to schedule a meeting.
Best,
Robert