# Access issues

**URL:** <https://community.n8n.io/t/problemi-di-accesso/322144>\
**Category:** N8N101: Essentials: Your First Workflows\
**Tags:** core\
**Created:** [October 17, 2026, 7:40am UTC](https://community.n8n.io/t/problemi-di-accesso/322144 "2026-10-17T07:40:04Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![Tito\_Di\_Carlantonio](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/tito_di_carlantonio/32/195334_2.png) [@Tito\_Di\_Carlantonio](https://community.n8n.io/u/Tito_Di_Carlantonio)\
**Post date:** [October 17, 2026, 7:40am UTC](https://community.n8n.io/t/problemi-di-accesso/322144/1 "2026-10-17T07:40:04Z")

</div>

Good morning, I am updating my support request T-A8784.

My n8n Cloud instance is **titodic.app.n8n.cloud** and the address used for registration is **[titodic69@gmail.com](mailto:titodic69@gmail.com)**.

When I request password recovery, n8n displays the message “Password recovery email sent”, but I receive nothing, not even in the Spam or Trash folders.

I have already verified that the instance name `titodic` is taken.

I ask you to verify the account owner of the instance, the correct email address associated with it, and any potential issues with sending recovery emails.

**I am requesting restoration of access to the existing instance, without losing the configured workflows and credentials.**

I would like to be assisted by a human operator.

Thank you.