Recovery link does not arrive at my email

Questions
1

Hello n8n Support Team,
I am unable to access my n8n Cloud workspace because password recovery emails are not being delivered.
Details:

  • Workspace URL: n8n.io - Workflow Automation
  • Account email address: [email protected]
    I have tried the following without success:
  • “Forgot password” on the login page
  • Requesting a magic link via https://app.n8n.cloud/magic-link
  • Checking spam, junk, promotions, and all other mail folders
    None of the password reset or magic link emails arrive.
    This workspace contains active workflows with production impact, so access is time‑critical.
    Could you please assist with restoring access to my account or manually triggering a recovery process?
    Thank you in advance.
    Kind regards,
    Lucien Beekmans

Describe the problem/error/question

What is the error message (if any)?

Please share your workflow

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Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
1 Like
2

Hi @Lucien_Beekmans consider sending your details on [email protected] along with the problem statement so that they can manually inspect your instance, as you cannot even access your dashboards so this is a server side issue.

3

thanks but i received this answer:

We can’t directly assist with password resets or recovery email delivery issues. For these cases, please contact your server administrator or technical team, or check our community forums and documentation for additional support. If you have other questions, feel free to ask. You can also post in our community: https://community.n8n.io/c/questions/12

This thread is currently assigned to n8n AI Assistant. You can escalate to human at any time by asking to talk to a human. Ticket responses may vary but with AI, response is almost immediate.

This message was created by n8n AI system for high volume customer support. AI-generated responses are provided for informational purposes and may contain inaccuracies at times. They do not constitute professional advice, binding commitments, or guarantees. For critical decisions, please consult with our human support team or appropriate professional advisors

4

@Lucien_Beekmans as it says you can reply “I want to talk to a human” in the support ticket chat, so that a human can assist you.