# Send message not working for users number

**URL:** <https://community.n8n.io/t/send-message-not-working-for-users-number/245880>\
**Category:** Questions\
**Created:** [January 6, 2026, 9:23am UTC](https://community.n8n.io/t/send-message-not-working-for-users-number/245880 "2026-01-06T09:23:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Himanshu\_wasnik](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/himanshu_wasnik/32/149981_2.png) [@Himanshu\_wasnik](https://community.n8n.io/u/Himanshu_wasnik)\
**Post date:** [January 6, 2026, 9:23am UTC](https://community.n8n.io/t/send-message-not-working-for-users-number/245880/1 "2026-01-06T09:23:28Z")

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I’m working with **n8n + WhatsApp Cloud API**.

When I send a message from **my own WhatsApp number** , the reply works perfectly.  
But when I try sending a message from a **different WhatsApp number** , the workflow fails with an error while sending the reply (DNS / server offline type error).

Webhook receives the message correctly, but the **send message step fails only for other numbers**.

I’m currently using:

- Meta **test number**

- Phone Number ID as sender

- `messages[0].from` as recipient

Has anyone faced this issue?  
Do I need to add all recipient numbers as **test users** , or is this related to **app mode (dev vs live)**?

Any guidance would be appreciated. Thanks!

 ![Untitled](https://europe1.discourse-cdn.com/n8n/original/3X/6/2/621a0b9e83abe6348bd2fe393951659baaf0babf.png)

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**Author:** ![Baseman](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/baseman/32/117655_2.png) [@Baseman](https://community.n8n.io/u/Baseman)\
**Post date:** [January 6, 2026, 12:20pm UTC](https://community.n8n.io/t/send-message-not-working-for-users-number/245880/2 "2026-01-06T12:20:25Z")

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Welcome to the community 🎉 @Himanshu_wasnik

See this thread:

> [@Whatsapp trigger works only with test number, but I can send messages with my own number](http://community.n8n.io/t/whatsapp-trigger-works-only-with-test-number-but-i-can-send-messages-with-my-own-number/234114/2):
>
> I have found the solution in this thread: [Whatsapp trigger not working, all tests are sucsessfull - #8 by Samueldev](http://community.n8n.io/t/whatsapp-trigger-not-working-all-tests-are-sucsessfull/232867/8) One of the reasons that N8N’s trigger does not receive messages is that the phone number’s Whatsapp account is not subscribed to the Meta’s app. This sounds counter intuitive because everything seems to be correctly configured in Meta’s developer and business pages, but a simple test in [Meta for Business (formerly Facebook for Business)](https://developers.facebook.com/tools/explorer) can show if this is the case. If a system t…

Hope this helps!

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<div class="post-metadata">

**Author:** ![Himanshu\_wasnik](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/himanshu_wasnik/32/149981_2.png) [@Himanshu\_wasnik](https://community.n8n.io/u/Himanshu_wasnik)\
**Post date:** [January 6, 2026, 5:57pm UTC](https://community.n8n.io/t/send-message-not-working-for-users-number/245880/3 "2026-01-06T17:57:00Z")

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thank you for your response

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**Author:** ![system](https://dub1.discourse-cdn.com/n8n/user_avatar/community.n8n.io/system/32/195824_2.png) [@system](https://community.n8n.io/u/system)\
**Post date:** [April 6, 2026, 5:57pm UTC](https://community.n8n.io/t/send-message-not-working-for-users-number/245880/4 "2026-04-06T17:57:33Z")

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