Signed up for starter plan on app.n8n.cloud - still asks to "Upgrade Plan"

Questions
1

I recently subscribed to n8n starter plan on cloud after my trial plan expired.

However, I am facing a couple of issues.

  1. I could not login to my account, and require a magic link every time with the workspace owner email

  2. Once I logged in, I used the “upgrade plan” link to sign up. I received a receipt with Receipt # ****4442 (can share details in DM)

  3. However, I am still unable to login using my username (or email) and password. I have to request the magic link

  4. Even after using magic link, It is still showing me “No active workspace” and asking me to “Upgrade Plan”

  5. Clicking on “Manage” > Workspace, shows as “Current Plan” with “No active workspace” message and a “Upgrade Plan” button again

  6. Clicking on Manage > Billing shows “No billing details”

I want my account working, so I can learn n8n and experiment with it. Please help.

2

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
3

Those n8n details do not apply, since this is a subscription issue and I simply could not use my subscription.

4

Welcome to the community @designpopventures !

Tip for sharing information

Pasting your n8n workflow

Ensure to copy your n8n workflow and paste it in the code block, that is in between the pairs of triple backticks, which also could be achieved by clicking </> (preformatted text) in the editor and pasting in your workflow.

```
<your workflow>
```

That implies to any JSON output you would like to share with us.

Make sure that you have removed any sensitive information from your workflow and include dummy or pinned data with it!

Could you raise this issue with the support team by emailing us as per How to contact n8n? make sure either to email from registered email address or provide the workspace ID.

5

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