Built this to stop manually sorting through customer feedback. It routes new feedback form submissions automatically based on the rating (1–5 stars).
High rating (5 stars):
- Sends the happy customer an email asking for a public review (Trustpilot/G2/Capterra) — free social proof
- Pings your team’s “#kudos” Slack channel to celebrate
Low rating (1–4 stars):
- Sends a personal apology email letting them know you’re on it
- Creates an urgent alert in “#support-alerts” so your team can jump on it before the customer churns
Works with Tally, Typeform, or Jotform. 6-node workflow with IF-branching logic, ships with a step-by-step setup guide covering form + node config.
Full details and other workflows are on my profile.
Happy to answer questions about the branching logic or Slack setup.