Starter Plan – Execution / Build Credits Not Renewing After Payment

Questions
1

Hi n8n team and community,

I’m experiencing an issue with my n8n Cloud Starter plan where my execution (build) credits are not renewing, even though my subscription shows as paid and active.

Details:

  • Plan: Starter (Cloud)

  • Workspace URL: https://*****.n8n.app.cloud (redacted for security)

  • Billing: Invoices paid on November 14 and December 14

  • Current Status: Subscription shows active/paid

  • Issue: Execution/build credits remain exhausted and workflows are blocked

I understand that execution credits typically reset on a fixed billing cycle rather than immediately upon payment. However, I’d like confirmation on:

  1. The exact reset date for Starter plan execution credits

  2. Whether my account is properly synced after the November and December payments

  3. If a manual sync or reset is required on n8n’s side

This workspace is used for production automations, so this issue is currently impacting active workflows.

I’ve also emailed [email protected] regarding this, but wanted to post here in case additional visibility helps.

Thanks in advance for any assistance.

Shain Von

2

Hey @Shain_VonHahmann Welcome!

I don’t represent the n8n team but as a fellow cloud user for a while now, I can confirm the execution count does reset every billing cycle.

One thing to watch out for however is to check that you’re not exhausting your executions as soon as they get replenished!