I have tried email and chat options to get support on getting charged twice consecutive months but they seem to be unresponsive. Can you help me find a route to get these unauthorized charges refunded?
Hey @Owen_SB, while you wait for a response, here are some things that might help:
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@barn4k, @neshkito - you’ve helped with similar issues before, can you take a look?
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Hi @Owen_SB Welcome! If your receipts show Paddle, you can also raise this with their buyer support at https://paddle.net. They handle transaction queries and refund requests.
Send them the invoice IDs, charge dates and amounts, and explain which charges you’re disputing. Keep the invoices and payment details in that private request, not here.
HI @Owen_SB
I checked our records and it looks like my colleague Uros answered your support ticket already. If this is not the case, please send me the thread ID and I will take a look.
Best,
Jon