Hi n8n team,
I opened support ticket T-76764 on June 29 (account: miguelangel.aven@gmail.com, Cloud instance “mikiaven”). The AI assistant escalated it to a human agent the same day, but after 5+ days I still have no reply (the stated response time is ~3 days).
The issue is time-sensitive: I need my complimentary annual Starter plan reapplied (the AI confirmed it requires manual review by support and cannot be done self-service), and my Pro (Monthly) plan renews on July 8, so I’ll be charged (~USD 62) if the downgrade isn’t applied before then.
Could someone from the n8n team please take a look at the ticket? Thank you!