Telegram Follow up if the customer doesn't respond

Questions
1

Help me!

I need to follow up with a customer if they don’t respond. Here’s the scenario:

  • I send a message to the client.
  • If the client does not respond within a specific timeframe (e.g., 1 hour, 1 day), I want to send a reminder.
  • The reminder message should be context-aware, meaning it should reference the previous conversation and deliver a message that fits the ongoing dialogue.
2

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
3

Store the session ID with a timestamp and conversation status in a database. Once a user responds, update the status to ‘responded’. If the status is not ‘responded’ after X hours, send them a new message. If you use an AI Agent, connect a persistent chat memory, feed it the previous session ID and continue the conversation?

4

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