This Discourse thread is about a user being unable to log in to their n8n account because the password is rejected and the password reset email never arrives

Hello n8n Support Team,
I am unable to access my n8n account.
When I try to log in using the password I originally registered with, the system reports that the password is incorrect. I then attempt to reset the password, but the reset email never arrives.
I am specifically using the following password reset link:

I have tried multiple times and also checked my spam/junk folder, with no success.
At this point, I am completely blocked from accessing my account and need this issue to be resolved as soon as possible.
Please let me know how this can be fixed or if you need any additional information from my side to verify my account.
Thank you in advance for your help.
Best regards,

Describe the problem/error/question

What is the error message (if any)?

Please share your workflow

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:

Hi Jazmin,

Sorry to hear about that! Can you please contact [email protected] for support with this issue?