Trial hosted account -- Cannot execute ANY steps, even the most basic ... "Connection Lost to Server"

Questions
1

Describe the problem/error/question

I keep getting the error toast that says ““problem running workflow” “lost connection to server”“.

Yes I did search for this, could not find anything similar. Searched the web for answers: tried turning off hardware acceleration in the browser, disabling shields, etc .

Using the free trial version. Tried Chrome and Brave browsers. Am following the Very Quick Start tutorial, the intro video from Max.

Trying to set just one totally basic Trigger step and cannot run it. Tried multiple triggers, with as few parameters as possible.

Totally dumb question – I should just be able to (1) create a trial hosted account and (2) follow the Very Quick Start guide, and it should work as specified, right?

There is no mention of any other configurations or settings that I need to adjust on my computer for the trial hosted account … or did I miss it?

What is the error message (if any)?

“problem running workflow” “lost connection to server”

Please share your workflow

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
2

I would contact support.

3

ok i emailed them, hope they get back to me soon. thanks

4

Update: got the AI email responses which checked the basic things for my account, I asked to “talk to a human”, hoping for a human reply back. Would like to use the free trial version for something, anything … hoping the free trial works OOTB :pleading_face:

5

Yea I hope you get it working! If my solution helps and support helps you feel free to mark my reply as a solution.

Another thing I thought might help you, do you have. a admin cloud panel for the trial, like a cloud icon on the left bar? If you can do that, you might be able to restart the instance.

6

thanks. just tried restarting the instance as you suggested, but no luck. i think that was one of the checks that the automated email agent tried, actually.

no word back from a “real human” in Support. i know it’s new year’s (in the US anyway). i did send some more follow-up/”additional info for this issue” email :slight_smile: