I am trying to run the following process: I want to create a bug type issue on jira. When a new thread is opened in gmail, I want a ticket to be created on a jira board.
I managed to integrate gmail and jira. Here is where it gets stuck. I can’t find the thread resource in n8n.
n8n is installed locally.
Thanks to you
- n8n version: 1.2.0
- Running n8n via [desktop app]:
Hi @soso_dada, welcome to the community
Desktop version 1.2.0 sounds rather old, I think the current release of the desktop app is 1.9.0, at least on Windows (coming with [email protected]).
So my suggestion would be to update your n8n version in the first step. The current version of the Gmail trigger node provides a threadId which sounds like it could do the job:
You can store this ID and then check for new incoming message whether the respective threadId has been processed already or not (and if not, run your Jira logic).
Thanks for your answer and thanks for the warm welcome
I can’t host this threadID in the created jira ticket. What makes that I arrive that with each answer to a thread, a ticket is created on the jira side.
You wouldn’t necessarily need to store the thread IDs in Jira @soso_dada. Any storage would do, no matter if it’s a Google Sheet, a small database or just a local file. You could even use static workflow data for this purpose, although that’d be rather clumsy to work with and test.
A possible approach is discussed here in our blog, though this will need a bit of adjustment to suit your use case:
Personally, I have created a small SQL database for such “helper” functionality.