Unable to get to n8n cloud admin panel—magic link loop

Questions
1

I have been unable to get to the admin panel of several client accounts lately, ever since the “magic link” login was implemented.

Video of the issue: Loom | Free Screen & Video Recording Software | Loom

When I click admin panel, it takes me to a sign in page which signs me right back in. If I click manage cloud account and billing, it sends me a magic link to the owner email which also doesn’t work (takes me back to log in page).

Running n8n cloud.

2

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
3

Hey @Giovanni_Segar,

Do you get the same issue if you use the private browsing option in your browser?

4

Yes, already tried that. I’m not sure why it requires a magic link for the admin panel if I’m already logged in with username/pass

5

Hey @Giovanni_Segar,

It shouldn’t, sometimes a stray cookie can cause an issue but it could also be the older version of n8n that is being used.

Drop an email in to our support address and I will get a ticket created for the cloud team to take a look but I suspect they may need to upgrade it.

6

Good news @Giovanni_Segar we pushed out a fix earlier today which should resolve this for most cases.

7

@Jon Great! I’m guessing it requires an update? At the moment I can’t access the admin panel to update :grimacing:

8

Hey @Giovanni_Segar,

It shouldn’t require an update as the change was in the admin panel itself. The same fix has worked for others that had the same issue.

9

Yup, it worked for me now! Would prefer not to have to do a magic link thing when already logged in, but this is ok too.