Hi n8n Support Team,
This is an urgent follow-up. Our instance bawee.app.n8n.cloud has been completely down for over 48 hours now. No workflows can run, no changes can be saved, and the instance cannot restart.
Current status:
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Instance shows “In progress” (orange) indefinitely after reboot
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Returns 503 “Workspace offline” — cannot access UI at all
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All API calls (read/write/delete) return errors
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We have 275 production workflows serving live customers that are completely blocked
Root cause: SQLite database disk is full. The instance cannot even start because SQLite fails to open the DB file.
What we need (server-side only — we cannot do anything from our end):
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VACUUM or truncate the
execution_entitytable — we authorize deletion of ALL execution history -
Delete all binary/tmp files on disk — crawled HTML files, execution binary data, temporary artifacts
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Kill all zombie processes if any are holding file locks
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Restart the instance after cleanup
What we want preserved:
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Workflow definitions only (nodes, connections, settings)
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Everything else can be deleted
Business impact:
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9 partner agencies cannot access their dashboards
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Automated monitoring (SoM analysis, EEAT scoring) is halted
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Customer-facing services are degraded
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This is a Severity 1 / Production-blocking issue
We already authorized full data deletion in our previous message. Please escalate if needed — we are happy to jump on a call to resolve this faster.
Instance: bawee.app.n8n.cloud Version: [email protected] Account email: [email protected]
Thank you for your urgent attention.
Best regards, Charles Lee (이철승) CEO, Bizspring