Urgent: Past due subscription - cannot pay overdue invoice to reactivate account

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1

Hi everyone,
My n8n Cloud account (Starter plan) has a past due subscription and I’m unable to reactivate it through the platform. When I try to make changes I get this error:
“No other modifications except pausing and changing the passthrough are allowed on a past due subscription.”
I’ve already contacted support via email but was told there is no self-service option and a billing agent needs to assist me.
I need this resolved urgently as I rely on n8n daily for work.
Has anyone experienced this? Is there a faster way to pay the overdue invoice and reactivate?
Thank you!

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3

I’m not sure of what your exact question is. Can explain what you are asking for?

4

Hi! Thanks for responding.

My n8n Cloud subscription is past due and I want to pay to
reactivate it. But when I try to select a plan or make any
changes, I get this error:

“No other modifications except pausing and changing the
passthrough are allowed on a past due subscription.”

I already contacted support (ticket T-61951) but I’m still
waiting for a human agent to send me a direct payment link.

Has anyone experienced this before? Is there a faster way
to resolve it?

Thank you!