Urgent: Past due subscription - cannot pay overdue invoice to reactivate account

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1

Describe the problem/error/question

What is the error message (if any)?

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3

I’m not sure of what your exact question is. Can explain what you are asking for?

4

Hi! Thanks for responding.

My n8n Cloud subscription is past due and I want to pay to
reactivate it. But when I try to select a plan or make any
changes, I get this error:

“No other modifications except pausing and changing the
passthrough are allowed on a past due subscription.”

I already contacted support (ticket T-61951) but I’m still
waiting for a human agent to send me a direct payment link.

Has anyone experienced this before? Is there a faster way
to resolve it?

Thank you!

5

unfortunately @yasmine i don’t of any faster way to resolve this than waiting for support.
when you receive a response from the chatbot. Then tell the chat bot you want to interact with a human support, a human support should be in touch with you, someone confirmed this method worked for him.

Hope this helps!