Describe the problem/error/question
Hi forum,
Thank you very much for looking into my request. I’m experiencing some
issues with webhooks in n8n. I have set up a webhook in Instantly ai,
but sometimes it does not fire. I checked with Instantly, and they
confirmed that the webhook fired from their back-end.
They provided the following confirmation:
____
Hello Lorenzo, this is Artur. Jumping in for my colleague
I have checked the backend and can see the error :
The error “Exception sending webhook timeout of 60000ms exceeded”
means that Instantly tried to send a webhook, but the receiving server
did not respond within 60 seconds. This usually happens if the
receiving server is slow, unresponsive, or down. It can also be caused
by network issues or high load on the receiving platform. Instantly
has a retry mechanism, so failed webhooks are retried multiple times.
To resolve this:
Ensure your receiving server or endpoint is live and able to process
HTTP POST requests quickly.
Check for any network or firewall issues that might block or delay
incoming requests.
Monitor your endpoint’s response times and server health.
Webhooks are only triggered by real campaign events, not test emails,
and only for new activities.
If the campaign or event no longer exists, the webhook may not trigger
at all. Continue monitoring new events to confirm resolution.
____
I’d like to know if there’s anything that I can do from my side to
make sure the webhook fires every time. And if there’s nothing I can
do, I’d like to ask if there’s anything that n8n can do from their side
to resolve the issue.
Enjoy your Friday.
Many thanks,
Lorenzo
What is the error message (if any)?
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Please share your workflow
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Share the output returned by the last node
Information on your n8n setup
- n8n version: [email protected]
- Database (default: SQLite):
- n8n EXECUTIONS_PROCESS setting (default: own, main):
- Running n8n via (Docker, npm, n8n cloud, desktop app): n8n cloud
- Operating system: macbook