Webhook Production URL keeps reverting to Test mode on n8n Cloud

Questions
1

Hi everyone,

We’ve built a production-ready workflow using the Webhook node in n8n Cloud, and everything worked well in Test mode. However, when switching the Webhook to Production mode (and activating the workflow), it keeps reverting back to the Test URL.

This causes a serious issue: Green API continues to send messages to the Production URL, but the webhook node inside n8n is stuck on the Test version – so we don’t receive anything.

Here’s what we’ve already tried:

  • Switched to Production URL manually in the Webhook node.
  • Activated the entire workflow (it is green and says “Active”).
  • Saved everything and even refreshed.
  • Subscribed to a paid Cloud plan (Starter).
  • Sent the Production URL directly to Green API.
  • Sent a support email to [email protected].
  • Checked the Executions tab – nothing shows up from the production webhook.
  • Tried different browsers and incognito mode.

Nothing worked. The UI still reverts the webhook to Test mode after saving, even though it’s active.

Has anyone encountered this? Is there a workaround or configuration step I might be missing?

Thank you for the amazing platform – and for any help you can provide :pray:
Pinhas

2

Just to be sure the terminology isn’t the problem… please review this post first.

When you say…

Do you mean the node shows you the test URL when you open it? It always does that. That is just a preview of the test and production URLs that you can toggle between to copy them, etc.

When the workflow is active, you should be able to call the production URL at any time, and the only time you can call the test url is when you have initiated a test execution of the workflow (when the editor UI is waiting/spinning for a call).

3

I have same problem and keep looking for a workaround, it’s not UI related issue since API’s calls im sending are giving me 404 error.

Okey. Got it to work minutes after posting this so in order to make Webhook go Production and not revert to Test your Workflow needs to be Active, you mark it in top right part of n8n. Hope this helps.