I’m looking at creating a workflow which is shown below, I am just confused at the WhatsApp integration section and the guides I’ve found don’t walk me through it very well.
Customer fills out enquiry form via website → Enquiry form goes into emails → N8N picks up the enquiry, pulls the data → N8N sends a WhatsApp message via my business account and sends the inital message → I then pickup the conversation when customer replies to book a call.
can you show us that workflow @Adam01
aah my bad, you were mentioning the workflow as like writings, i thought it woul be something like the actual workflow
hi there, this is totally doable, which part are you confused of, is it like setting up the integration of WABA and like getting the credential and configuration right?
because in n8n, you simply just need to add the whatsapp send a text message node and fill it with the correct information n it should do it
but i think if you are sending the message without the user responding first (not user initiated conversation), you need to send a template message, not a free form
you can learn more about it here
That’s great thank you. I guess to add some context I’ve not started with this workflow yet so very new to trying to build it. I just got confused because it said I need a Meta developer account and some other stuff for the whatsapp to work? Was confused by this
Hello @Adam01, welcome to community.
If you want to use the Official API of the WhatsApp, you must have a Meta Developer Account to makes the automation works.
Actually, you can see the documentation of n8n Integration with WhatsApp here. It has actual and guide on how-to integrate WhatsApp account with Official WhatsApp Business API
Yeah that’s the guide that I saw, the only confusing part is on the Meta developer section its asking to create an app so instantly got stuck and doesn’t mention that in the guide
You can follow this guide for getting the credentials
yes, you do need to set that up, you can watch this tutorial on how to do so
yes, you need to create an app for it, it’s the same if you ever use google services where you need to set a google cloud app, but this one is Meta
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