Hi, I'm from Brazil, so I came to the source of information on n8n. I have a big opportunity in my hands, and I need your help:
I'm about to close a contract with my second client - a real estate broker and partner. He told me about a major problem he's facing: he has multiple WhatsApp numbers, each serving a specific function (sales, rentals, financial, etc.), but most of the time clients send messages to the wrong department. This forces the attendants to stop their work to redirect clients to the correct sector number.
He asked if I could solve this issue. I've been researching n8n and it seems like it could be possible to create an automated routing system that:
Receives the initial message
Identifies the subject/intent (through keywords or AI)
Automatically redirects to the correct department
Or at least sends an automatic response with the correct options
My question is: Is this technically possible with n8n? Has anyone here built something similar for WhatsApp message routing? Can I have a master number where only the right attendant sees that message? I'd appreciate any insights on the best approach, potential challenges, or if there are better alternatives.
Fala irmão, conseguiu resolver? Tenho uma cliente de imobiliária também. Caso queira trocar uma ideia: 54999489080
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