Whatsapp trigger not working, all tests are sucsessfull

Questions
1

I’m using the WhatsApp Cloud API test number with n8n Cloud. Everything is connected successfully: the webhook is verified, “messages” subscription is enabled, and when I send a test event from Meta (“Send to server”), my n8n WhatsApp Trigger fires instantly.

But when I send a normal text message from my own phone to the test number, the message arrives (two checkmarks), yet the webhook does not trigger at all in n8n.

My Facebook app is active as well as my workflow.

Information on your n8n setup

1 Like
2

Could be because it’s a test number. Are you able to try it with a real number?

3

In all the tutorials it always works with a test number, and to test with a real number I need one that isn’t already connectet to a WhatsApp account, and I don’t have one.

1 Like
4

Same problem here, even with a non test number. Can´t fix it

5

Let me know if you find a solution, please

1 Like
6

For sure, I will do it.

7

I found a solution for my specific case. I will create a quick video about it.

1 Like
8

great, hopefully it solves it

9

Hey, any news on that video?

10

I am sorry about my delay. Went outside the city. Sure. It´s ready. https://youtu.be/Wkfx7WVIAWs

3 Likes
11

Yes, this solution works. The issue is that of some unknown reason, the Whatsapp account is not connected to the Facebook’s App in which the Whatsapp account already belongs, so no messages are coming in Whatsapp Trigger in n8n, even though in Meta’s configuration pages everything appears to be ok.

In order to solve the problem, it is necessary to go to Graph API Explorer and subscribe the Whatsapp account to the App. This is one of the most bizarre problems I ever found, it does not make any sense why Facebook choose to make something so simple so complicated.

3 Likes
12

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