Workflow being "Active" but not working

Questions
1

Hey guys,

So recently I made my workflow active, after testing it to ensure it works (ie I know it actually functions when I test it). The webhook it’s connected to is my website’s contact form - however, when I submit anything via the contact form nothing happens (in regard to my workflow) - ie it doesn’t run.

Could someone please tell me where I’m going wrong??

For reference, my main workflow below:

2

Hi @devautos,

I tested the attached workflow in both Test and Production modes, and it’s working…

The issue might be with your website’s contact form setup.

Could you share more details about how the contact form is configured, especially how it’s triggering the webhook?

That will help us investigate the issue further…

3

Are you using the production webhook URL? Do you save successful executions?
Be aware that you will not see production executions in the node-view, rather only in past executions list.

2 Likes
6

Thanks for your reply, it ended up being a silly little issue on my behalf of using the text webhook url instead of the production one - such a careless error haha!

7

Thanks for your reply - this ended up being the problem haha! Completely slipped my mind!

8

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