Workflow ran despite Overview/Workflow page showed not Active

Questions
1

I am locked out of executions due to “Workflow execution had an error
Execution limit reached.”

Somehow the workflow ran despite Overview/Workflow page showed not Active before I logged off that night. My guess is there was a UI error I didn’t catch. I did not leave the workflow running.

Unfortunately it happened overnight on the eve of my billing date, so despite a new billing month should have begun, I woke up to find I was locked out due to excessive unsupervised triggering. The billing timing was horrible.

I have retooled the workflow so that will never happen again. No more excessive executions without actual human triggering the workflow.

  • Any chance I can immediately upgrade to the next tier up to unlock executions? The billing page says upgrade won’t happen till my next billing date. Does not help me now. I do not want to wait a month to continue building my workflow. Or can someone verify what I said is true–UI error or my browser was foobar in that moment. IDK.

Thanks for any help.

Andre
New to the forum.
I sent an email to support but this is day three without a response. I know they are busy. Thx x2

2

Hi @Andre_Bell Welcome!
Make sure you have not maxed out your monthly limit, although upgrading your currently plan should get more executions right away after some time but still consulting on help@n8n.io would be a better take, i would recommend restarting your instance first and then checking all these things, and if you ran out of executions the n8n offers a 1 time courtesy reset by emailing help@n8n.io

3

Thanks for the fast reply. But I already mentioned what you said:

  1. “Workflow execution had an error. Execution limit reached.”
    Yes, the limit was reached/exceeded overnight by content that was not meant to remain running. Browser error or UI error. IDK.

  2. “I sent an email to support but this is day three without a response. I know they are busy. Thx x2”

Since I see members of the n8n Team have commented in other messages, I am hoping one of the Team members can help me immediately get access to executions, even if that requires upgrading the account tier. But ’a 1 time courtesy reset’ sounds even better, seeing how I do not anticipate anything like this happening ever again.
Thx

4

@Andre_Bell I agree some members here can help, but i recommend raising a support request also at support@n8n.io as they are the operators of n8n cloud so they will be able to help you better as they can inspect your instance.

5

No need. The help@n8n.io email bot responded nearly two hours ago and said, ‘I am escalating this ticket to a human support agent as you requested.’ So, now I wait for up to 3 days or sooner for a reply.