Workflow ran despite Overview/Workflow page showed not Active

Questions
1

I am locked out of executions due to “Workflow execution had an error
Execution limit reached.”

Somehow the workflow ran despite Overview/Workflow page showed not Active before I logged off that night. My guess is there was a UI error I didn’t catch. I did not leave the workflow running.

Unfortunately it happened overnight on the eve of my billing date, so despite a new billing month should have begun, I woke up to find I was locked out due to excessive unsupervised triggering. The billing timing was horrible.

I have retooled the workflow so that will never happen again. No more excessive executions without actual human triggering the workflow.

  • Any chance I can immediately upgrade to the next tier up to unlock executions? The billing page says upgrade won’t happen till my next billing date. Does not help me now. I do not want to wait a month to continue building my workflow. Or can someone verify what I said is true–UI error or my browser was foobar in that moment. IDK.

Thanks for any help.

Andre
New to the forum.
I sent an email to support but this is day three without a response. I know they are busy. Thx x2

2

Hi @Andre_Bell Welcome!
Make sure you have not maxed out your monthly limit, although upgrading your currently plan should get more executions right away after some time but still consulting on [email protected] would be a better take, i would recommend restarting your instance first and then checking all these things, and if you ran out of executions the n8n offers a 1 time courtesy reset by emailing [email protected]

3

Thanks for the fast reply. But I already mentioned what you said:

  1. “Workflow execution had an error. Execution limit reached.”
    Yes, the limit was reached/exceeded overnight by content that was not meant to remain running. Browser error or UI error. IDK.

  2. “I sent an email to support but this is day three without a response. I know they are busy. Thx x2”

Since I see members of the n8n Team have commented in other messages, I am hoping one of the Team members can help me immediately get access to executions, even if that requires upgrading the account tier. But ’a 1 time courtesy reset’ sounds even better, seeing how I do not anticipate anything like this happening ever again.
Thx

4

@Andre_Bell I agree some members here can help, but i recommend raising a support request also at [email protected] as they are the operators of n8n cloud so they will be able to help you better as they can inspect your instance.

5

No need. The [email protected] email bot responded nearly two hours ago and said, ‘I am escalating this ticket to a human support agent as you requested.’ So, now I wait for up to 3 days or sooner for a reply.

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