Zendesk trigger not being... triggered?

Questions
1

Hi team,

I am new user on n8n and trying to do my Zendesk integration to alert me on Telegram when I have a ticket updated with status “open”, it should send me a notification when a ticket is created or updated by an external user.

I created a OAuth Client on Zendesk, added this credential on n8n, and build this workflow:

When I click on “Test Workflow” on my n8n workflow and create or update a ticket on Zendesk, it works fine, completed the flow, but without clicking on test workflow it just do not run.

It’s not clear to me where is my fault :confused: Someone have any guidance to me? If I was missing a trigger on Zendesk side it should not work on tests, right?

Thanks a lot

2

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
3

Hey @ivancarlos,

Just to double check did you activate your workflow on the top right of the workflow editor?

4

Yes, it’s activated :confused:

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5

What if you use the regular API Token instead of OAuth?

6

For some reason the webhook ID on Zendesk is being changed causing the trigger failure on Zendesk side, I do not know why :confused:
At least I found the issue

7

My webhook was suddenly deleted on Zendesk. I do not know if I published something that exposed my credentials and someone deleted it or if a Zendesk failure. Zendesk support told that my user deleted it. Before that I noticed that my webhook was being recreated several times, impacting my triggers because the webhook ID changed, and it happened several times per day.

So I am stopping to use ZenDesk with n8n.