Add custom ticket fields to Freshdesk

Questions
1

Hi there!

Is there a way to work with custom fields of Freshdesk tickets? We added some but they are not showing up on n8n.

Thanks!
Victor

2

Hi @victorpantoja, there seems to be some code for that, but it’s currently commented out.

With this not currently being an option of the Freshdesk node, you would either need to consume the respective Freshdesk API through the HTTP Request node or raise a feature request to have support for custom tickets added to the node.

3

I’ve also got custom fields I’d like to be able to specify - any idea if this can happen I can’t see the ability for custom fields on the node…

Screenshot 2022-10-08 03.09.00
Screenshot 2022-10-08 03.09.001224Ă—499 70.7 KB

4

Sorry, the link in my last post was stupid as it links to the master branch rather than a specific commit. The custom field code is still commented out though and it’s not clear to me why that is: n8n/Freshdesk.node.ts at 9b042c4923bc0ac6dc4aca964c4a393ca68a78be · n8n-io/n8n · GitHub

Perhaps @Jon can look into adding this when he has a bit of time?

5

Morning,

I have created an internal ticket for this one which we will be tracking as N8N-4928.

6

Hi there,

I guess this has not been implemented yet? I would like to request this feature too!

Kind regards,

Philip

7

Hello there,

Seems like this still hasn’t been implemented (or I am grossly misreading something). Is there an update as to when this will be available?

Is it an idea for the freshdesk connection to send all fields that current ticket creation requires? I know that Zapier does it this way and I would really not want to use 2 solutions, but unless this is fixed on n8n’s side I might just have to.

Kind regards,

Gijs

8

Hey all, I see that this is still commented out. When will it be implemented?

9

Hey Victor yes, you can work with custom fields from Freshdesk in n8n, but by default the Freshdesk node only fetches standard fields.

To access your custom fields:
:one: Use the “Additional Fields” or “Custom Fields” option in the Freshdesk node (depending on the version of n8n you’re on).
:two: Make sure the field keys exactly match the API names from Freshdesk (sometimes the label isn’t the API key).
:three: If needed, you can also use the HTTP Request node to pull tickets via the Freshdesk API and include all custom fields explicitly.

This usually solves the “not showing up” issue.

If you want, I can walk you through a ready-to-use n8n setup that automatically pulls all Freshdesk custom fields:
Calendly - AKINLOLU ABDULMUQEET

10

Done it before.

Yes the freshdesk node didn’t support the operation for now.

So we use HTTP Request to call the Freshdesk API

Here is the example of the request.