Add value to Zendesk custom field

[Aviral_Sangal]

Hi All,

I am trying to add new entry to one of the custom field of Zendesk. For adding new entry, we need to send existing entries to the API endpoint.

When I get the existing entries, following is the output:

[
  {
    "url": "https://Domain.zendesk.com/api/v2/ticket_fields/1340584175481.json",
    "id": 1340584175481,
    "type": "tagger",
    "title": "TestField",
    "raw_title": "TestField",
    "description": "",
    "raw_description": "",
    "position": 9999,
    "active": true,
    "required": false,
    "collapsed_for_agents": false,
    "regexp_for_validation": null,
    "title_in_portal": "TestField",
    "raw_title_in_portal": "TestField",
    "visible_in_portal": false,
    "editable_in_portal": false,
    "required_in_portal": false,
    "tag": null,
    "created_at": "2023-03-02T10:55:07Z",
    "updated_at": "2023-03-02T10:55:07Z",
    "removable": true,
    "key": null,
    "agent_description": null,
    "custom_field_options": [
      {
        "id": 1340588745617,
        "name": "Value1",
        "raw_name": "Value1",
        "value": "value_1",
        "default": false
      },
      {
        "id": 1340588745745,
        "name": "Value2",
        "raw_name": "Value2",
        "value": "value_2",
        "default": false
      }
    ]
  }
]

Now in order to add a “New Value” we will have to send:

{ 
"ticket_field": {
"custom_field_options": [
      {
        "id": 1340588745617,
        "name": "Value1",
        "raw_name": "Value1",
        "value": "value_1",
        "default": false
      },
      {
        "id": 1340588745745,
        "name": "Value2",
        "raw_name": "Value2",
        "value": "value_2",
        "default": false
      },
     {
     "name":"New Value",
     "value":"new_value"
    }
    ]
}
}

The issue what I am facing is when I trying to fetch the data of “Custom_field_options”, it is not a string value but an array. What needs to be done is fetch “custom_field_options”, remove the last square bracket and then append the new value along with square bracket.

I am stuck, can someone please help?

[MutedJam]

Hi @Aviral_Sangal, welcome to the community

To generate the desired data structure based on your input data, you could use a workflow like this:

This example uses the JS spread syntax to expand your custom_field_options array, before POSTing the dataset to a webserver.

This is the dataset arriving on the other side:

Hope this helps!