With moderate success I have Zendesk tools working with an agent I am building.
Retrieving and processing case data is mostly ok.
Now I want to be able to update cases.
The tool is configured below with the json being provided by the model, the model doesn’t seem to be sending any json whatsoever. The update node runs successfully (adding a comment) but nothing is updated.
Any suggestions?
Hey @NickdB,
Would you mind embedding your workflow please?