AI Customer Support Agent built with n8n (Sentiment, Urgency & Intent Routing)

Built with n8n
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Hi n8n community :waving_hand:

Iā€™m excited to share an AI-powered customer support workflow that I built using n8n.

:small_blue_diamond: What this workflow does:

  • Receives chat messages
  • Extracts language
  • Analyzes sentiment and urgency
  • Classifies user intent (Billing / Technical / General)
  • Routes the message to the correct support branch
  • Generates AI responses
  • Performs post-response escalation checks
  • Sends notifications when needed

:small_blue_diamond: Why I built this:
I wanted to create a simple but practical AI customer support agent that can be used as a foundation for real-world support systems.

:small_blue_diamond: Use cases:

  • Website customer support
  • SaaS helpdesk automation
  • AI chat assistants

:open_file_folder: GitHub repository (workflow + documentation):
:backhand_index_pointing_right: GitHub - IqbalAutomation/ai-customer-support-agent-n8n: AI-based customer support workflow built with n8n using sentiment, urgency & intent routing

Iā€™d love to hear feedback or suggestions on how to improve this workflow further :raising_hands:
Thanks!

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