Hi All -
Looking for some assistance here. I want to create a workflow that:
1, Triggers every 6 hours to get 200 tickets in Zendesk. (Done)
- Tells AI to review the context, word choice, tone, etc. of the 200 tickets and nark each one with a Zendesk Standard field priority. (bonus points if it can also learn as time goes on and use old tickets for priority consideration when reviewing future ones)
Where I need help is mainly around which AI node to select to get me started…hoping that for whichever one it is, I can explain to the AI what I’m wanting it to do via a prompt of my making.
- Maybe some finer details like setting the automation to only pick up tickets that are of Open status and do NOT have a priority marking already but this is really secondary to the AI node.
Please and thank you for any help with this matter!!