Hi, I’d like to see if anyone can help me. I’m from Mexico and have tried several times to pay for my n8n subscription. The problem is that it won’t accept payments from various debit and credit cards (from Mexico). I’m currently trying to pay, but the following message appears:
Something went wrong
Something went wrong
Please try again later. If the issue persists, you can contact our support team using the button below. Contact support
I already contacted the “paddle” payment gateway, the system that n8n uses, by email. However, I haven’t received a favorable response from them (terrible company). The problem is that my trial period has run out, and I still don’t know if everything I’ve worked on will be deleted.
Has anyone had this problem? And has anyone made a subscription payment with bank cards from Mexico? I would greatly appreciate your help.
I’ve already tried to contact them, but they haven’t responded either.
I’ve also created a new n8n account and tried paying with other payment methods, including debit and credit cards, but I keep getting the following message:
We are unable to take payment at this time. Please try again or use a different payment method.
I don’t think the payment methods work in Mexico. It’s a shame.
This is unfortunately a problem with our payment provider PADDLE. I have already created a case with them to hopefully make the error at least more descriptive.
A common cause is that the bank’s 3D Secure (3DS) authentication failed, but there may be other causes too.
I would suggest to directly contact paddle at [email protected] and provide the following details:
The last 4 digits of any other cards linked to the account
Date of the transaction
The expiration date of the card
Any other email addresses you have registered
The description and/or an image of the charge on your statement
Your location (ex: USA, UK, France, India)
The currency and amount of the charge
They will be able to give you a better understanding of why the payment failed.