Bug with send to segment Mautic node?

Questions
1

Describe the issue/error/question

I am really struggling with a workflow as the Send Segment Email on the Mautic node is no longer working.

I had it working in the past (Sent it to myself a few times when testing) but now it has stopped working. It last worked successfully on November 25, 2022.

My workflow says ‘success’ when I run if for all the contacts in the JSON output for the node, but no email is being sent by Mautic. The preceding steps eg add to segment etc are working great and they are represented in the contact’s timeline. We’re using Campaign Studio so it’s not cron jobs or queue related (and the email isn’t even showing as being sent in the contact record anyway!)

I have checked that the contacts in Mautic have not received the email, it’s not in the activity logs, and I have tried sending different emails (other than the one I was trying to send) with no joy.

The email I am sending in Mautic does have translations so I don’t know if that makes any difference.

What is the error message (if any)?

None, in fact it says success, but nothing is being sent :scream:

Please share the workflow

Share the output returned by the last node

[

{

“success”:1

},

{

“success”:1

},

{

“success”:1

},

{

“success”:1

}

]

Information on your n8n setup

  • n8n version: [email protected] (cloud)
  • Database you’re using (default: SQLite): I don’t know
  • Running n8n with the execution process [own(default), main]: I don’t know
  • Running n8n via [Docker, npm, n8n.cloud, desktop app]: Cloud
2

Hi @RCheesley, I am sorry for the trouble. Could you narrow down the problem a bit? Does this also occur when using the “Send swag claim email” node on its own? Or is this problem dependent on the previous nodes running and returning a certain result?

And does problem also occur if you create a fresh Mautic node in a new workflow?

Edit: From taking a look at the Mautic documentation corresponding to the endpoint used by n8n it seems you have received a success response from Mautic:

{
 "success":1
}

So, seeing that sending the data from n8n to Mautic has worked would strongly suggest the problem is within your Mautic instance rather than n8n. I am not familiar with Mautic itself, but perhaps you have access to the respective server logs suggesting what might have gone wrong with your email?

3

Whether using it in isolation, or using it by executing the whole workflow, it says success but no email is ever being sent. I will see if we can find out anything from the server logs.

4

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