SO firstly I’m pretty excited to that I’ve got this bot running and trained on company specific knowledge base; however, I am running into some problems when it comes to collecting data from the agent.
I couldn’t find any other posts about this so forgive me if there is one already.
tl;dr - I’ve got this agent, and I want to get the information it collects sent to the user.
The application is pretty straight forward, collect information to forward to a CRM for human follow up. I have the agent prioritizing collection of lead name, phone #, email, and some details about their request.
I had coded a webhook url into the agent configuration, tried POST HTTP request, and no dice. Even if I could have another node summarize the information and get it into a google sheet or something that would be helpful.
Seems everyone here uses Make, but I couldn’t get pinecone to connect, so I went to another platform.
Ensure to copy your n8n workflow and paste it in the code block, that is in between the pairs of triple backticks, which also could be achieved by clicking </> (preformatted text) in the editor and pasting in your workflow.
```
<your workflow>
```
That implies to any JSON output you would like to share with us.
Make sure that you have removed any sensitive information from your workflow and include dummy or pinned data with it!
I’m not quite following what you have built so far. The screenshot you added doesn’t correspond to your description.
The image shows a workflow that already should be communicating with the user answering his/her questions.
How all is this connected? Could you share the actual workflow you have built?
Thank you for the reply!
The chat is working fine, I am wondering how to extract information from the user inputs if I had this embedded on a webpage for example.
The goal is to send this to relevance AI, or Airtable without the User facing interaction being affected. Is there a way to capture the transcript of the conversation when finished ?
Appreciate your time and patience! I am just getting started with this whole venture.
As I understand now from your workflow, you have an internal knowledge base you use to assist your customers. The problem you face is how to get all the conversations conducted with the customer and record it somewhere for further analyzes.
This is just an idea for your consideration. You could extend your chat workflow to keep track all the conversations taken place during a specific session (with a customer).
In short, you can utilize Memory Manager to keep track all the conversations (customer questions and AI responses to them). Add anything you want to it with that data.
