I’m a complete beginner, as you can probably tell from this post. I’ve been searching for a step-by-step YouTube tutorial on integrating n8n with Vapi to build an AI inbound voice agent, but I haven’t found anything comprehensive.
I’ve tried watching multiple videos and piecing them together, but I still couldn’t get the AI agent working properly. So far, I’ve only completed the Level 1 course with n8n.
I’m looking for a guide that walks beginners through the entire process of building an AI voice agent that can: Handle FAQs Book, reschedule, or cancel appointments Assist customers over the phone Identify sales opportunities and close deals Transfer calls to a human agent when needed Fully replace a customer service & sales agent
Basically, an AI-powered agent that can handle inbound calls like a real employee.
Does anyone know of a detailed tutorial for this? Or has anyone successfully built this type of system and would be willing to share insights?
Also, do you think I should be patient and focus on fully learning n8n first before attempting this? If so, what resources and videos would you recommend?
I’ve been feeling extremely overwhelmed lately, and any advice would be greatly appreciated!
Would love to see a structured breakdown or video guide on how to set this up!
n8n version: 1.71.1 updating to 1.79.2
Database (default: SQLite): I don’t know
n8n EXECUTIONS_PROCESS setting (default: own, main): I don’t know
Running n8n via (Docker, npm, n8n cloud, desktop app): self-hosted digital ocean (Docker on Ubuntu 22.04)
Operating system: MAC
It sounds like you are trying to take on a lot as a complete beginner. I am not surprised you are feeling overwhelmed.
My advise would be to start small and create workflows that just focus on one requirement at a time. Break everything into small pieces. If you get stuck with something specific then we can more easily help on the forum.
Some parts will be specific to Vapi, but other requirements are not necessarily specific to Vapi. For example creating a prompt for an AI Agent is a skill in itself and I found the following video very helpful.
While I don’t have a guide I’ve built out quite a few workflows with Vapi (as its my preferred AI calling platform) so if you have any specific questions feel free to ask.
With you being new to n8n it might not be the best idea to start out with something like this but it is certainly possible, first I would start with setting up your creds in n8n for vapi and anything else you’ll want(google sheets, supabase, CRM etc…) and get a good feel for how data flows on the platform. Maybe start with just trying to log calls for now?
Then think about integrating vapi, handling appointments(which can get confusing as this is usually handeled on the vapi side)
But basically you’ll need to become extremely familiar with the vapi platform and moderately familiar with n8n for this.
Thank you @Fraser fo your response and guidance. I will take your advice make actions towards it, really appreciate it! Please excuse the late response!
Hi @Daniel_Lamphere thank you for your response and advice, I did read your comment few days ago. Took action immediately and now I am very familiar with both platforms thanks to you!
@tris10jey how is it coming on the integration? i am in a similar position. I was going to have someone set up vapi for my incoming and outgoing sales calls. Did you end up getting it set up? Have you looked into what the ongoing monthly maintenance on vapi consist of?
Handle FAQs
