I encountered an error while trying to create a creator account.
When entering my last name in the registration form, the system throws an error and does not allow me to proceed.
Expected behavior:
The form should accept a valid last name and allow the registration to continue.
Actual behavior:
An error occurs when entering the last name field.
Steps to reproduce:
Go to creator account registration
Fill in the required fields
Enter a last name
Error appears and blocks progress
Additional note:
This prevents completing the signup process entirely.
1 Like
Hi @BerinGuler Welcome!
everything works fine when i registered here:
What exactly have you entered there that caused you the error? (i cannot reproduce that)
Hi thanks for reply, sending screenshoots attached.
@BerinGuler I think you can just enter guler instead of Guler and then give it a try?
BramKn
April 15, 2026, 3:42pm
5
Bit weird that it needs to be lowecase as the error states.
Not sure who to tag for this, so Ill try @bartv
1 Like
Is there a space before the G, or was the name automatically filled in by the PC? This could cause a silent error @BerinGuler
bartv
April 16, 2026, 5:31am
7
No idea; I’ve forwarded this to Support internally.
1 Like
Hi, are you able to send an e-mail to [email protected] about this and then let me know the ticket number? I believe I know the team to be contacted to get this resolved, but i require a ticket to be logged. Thank you for your patience and understanding.