Error when entering last name during creator account registration

I encountered an error while trying to create a creator account.

When entering my last name in the registration form, the system throws an error and does not allow me to proceed.

Expected behavior:
The form should accept a valid last name and allow the registration to continue.

Actual behavior:
An error occurs when entering the last name field.

Steps to reproduce:

  1. Go to creator account registration
  2. Fill in the required fields
  3. Enter a last name
  4. Error appears and blocks progress

Additional note:
This prevents completing the signup process entirely.

1 Like

Hi @BerinGuler Welcome!
everything works fine when i registered here:

What exactly have you entered there that caused you the error? (i cannot reproduce that)

Hi thanks for reply, sending screenshoots attached.

@BerinGuler I think you can just enter guler instead of Guler and then give it a try?

Bit weird that it needs to be lowecase as the error states.

Not sure who to tag for this, so Ill try @bartv

1 Like

Is there a space before the G, or was the name automatically filled in by the PC? This could cause a silent error @BerinGuler

No idea; I’ve forwarded this to Support internally.

1 Like

Hi, are you able to send an e-mail to [email protected] about this and then let me know the ticket number? I believe I know the team to be contacted to get this resolved, but i require a ticket to be logged. Thank you for your patience and understanding.