Etiquetas no whatsapp busniess

Questions
1

É possível usar o N8N para colocar ou trocar as etiquetas de uma conversa do WhastApp Business? Pois uso as etiquetas como uma forma de saber o estagio que meu lead esta no meu CRM. Queria automatizar essa parte, para o meu agente de IA enviar as mensagem inicias e classificar o leas como “novo contato” e se houver resposta do lead, trocar a etiqueta para “acompanhar”.

E também gostaria de saber se o N8N consegue automatizar o envio dos serviços que estão no meu catalogo do WhatsApp Busniess.

Describe the problem/error/question

What is the error message (if any)?

Please share your workflow

(Select the nodes on your canvas and use the keyboard shortcuts CMD+C/CTRL+C and CMD+V/CTRL+V to copy and paste the workflow.)

Share the output returned by the last node

Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:
2

Hi @Yuri_Hashimoto, welcome to the community!

Just a quick reminder. Please post in English so more people can help you out and since it’s mandatory for the n8n commuity guide lines.

Regarding your questions:

​Labels: The Official WhatsApp Cloud API (which n8n uses) does not support labels. Those are only for the mobile app. I’d recommend updating the lead status directly in your CRM via n8n instead.

​Catalog: Yes, you can send products! You just need your Catalog ID and Product Retailer ID from your Meta Business Manager.

​If you hit a wall, feel free to share your workflow so we can take a look!