Fail WhatsAppTrigger

[wagner.pimenta]

In a flow using WhatsAppTrigger, when trying to do tests via the Aps panel of the meta all fields such as account_alerts, flows, security, the message is received by the webhook and returned. However, when testing with “messages” nothing happens in Postman tests I only get the return “{”message“: ‘Webhook call received’}”, without any output.

Sending:

{
“field": ‘account_alerts’,
“value": {
“entity_type": ‘WABA’,
“entity_id": 123456,
“alert_severity": ‘INFORMATIONAL’,
“alert_status": ‘NONE’,
“alert_type": ‘OBA_APPROVED’,
“alert_description": ”Sample alert description, informational in nature with no status”
}
}

Output:

[
{
“entity_type": ‘WABA’,
“entity_id": 123456,
“alert_severity": ‘INFORMATIONAL’,
“alert_status": ‘NONE’,
“alert_type": ‘OBA_APPROVED’,
“alert_description": ‘Sample alert description, informational in nature with no status’,
“field": ”account_alerts”
}
]

Sending:

{
“field": ‘messages’,
“value": {
“messaging_product": ‘whatsapp’,
“metadata": {
“display_phone_number": ‘16505551111’,
“phone_number_id": ”123456123”
},
“contacts": [
{
“profile": {
“name": ”test user name”
},
“wa_id": ”16315551181”
}
],
“messages": [
{
“from": ‘16315551181’,
“id”: “ABGGFlA5Fpa”,
“timestamp”: “1504902988”,
“type”: “text”,
“text”: {
“body”: “this is a text message”
}
}
]
}
}

Output:
No response

##workflow

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Information on your n8n setup

• n8n version: n8n Version1.61.0
• Database : SQLite
• n8n EXECUTIONS_PROCESS setting (default: own, main):
• Running n8n via npm
• Operating system: Linux Ubuntu 24.04

[n8n]

It looks like your topic is missing some important information. Could you provide the following if applicable.

• n8n version:
• Database (default: SQLite):
• n8n EXECUTIONS_PROCESS setting (default: own, main):
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• Operating system:

[ihortom]

Welcome to the community @wagner.pimenta !

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Either way you are getting a confirmation that the message was successfully sent to the trigger, is it not? Could you clarify what seems to be the problem or concern? Do you see the data sent to the trigger is processed by the workflow?

To be honest, I do not expect to see the data received to be sent back. The output {”message“: ‘Webhook call received’} sounds more like the expected outcome unless specific events are expected to be acknowledged with a specific data format returned (which is doubtful but still possible).

I wonder what you are doing with the Postman. Are you emulating the data otherwise sent by WhatsApp webhooks? Are you sure of its correct structure?