Built a free template for anyone drowning in repeat support questions. It matches incoming questions against your own Q&A list and answers instantly, only calling AI when nothing matches, which keeps API costs near zero and answers accurate. The AI is instructed to answer strictly from your knowledge base, and if the call fails the customer still gets a polite reply.
I have submitted it to the n8n template library and the template link will appear here as soon as it is live. Feedback welcome, especially on the matching logic. This is the first of five support workflows I am releasing.