Freshdesk - Retrieve Ticket Email Content

Questions
1

Basically I’ve managed to Fetch Ticket data from Freshdesk. however the ticket field are returned however not the actual content from the emails or within the ticket.

Im essentially trying to solve 2 problems.

  1. Only Fetch Open Tickets “filters”: {“status”: 2}
  2. Fetch the Conversations (Emails).

If someone could help me identify how/where to add these parameters to obtain the correct data this would be very helpful.

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2

It looks like your topic is missing some important information. Could you provide the following if applicable.

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
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1 Like
3

To get the email data, Freshdesk API needs include=conversation passed as a query and the Freshdesk node in n8n doesn’t offer that option. You’d have to use a custom HTTP request and make an API call to: Freshdesk with that query param.

As for only getting open tickets, I believe that would also need a query param: Freshdesk and that can only be done via custom HTTP request.

1 Like
4

Thanks for your response, you are correct. N8N Currently doesn’t support that, however its possible via the HTTP Request Node. So just need to access this way.

5

Please consider marking the reply as a solution :slight_smile:

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6

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