How can I automatically cancel workflows stucked in "waiting" status with forms?

Questions
1

Hi. I’m building a simple workflow with “Form Trigger, Next Form Page, Form Ending” nodes. The issue is the case when the user in the form closes the form or doesn’t continue with it, so the execution gets stuck in “waiting” status and I can’t get rid of it unless I manually close it. I tried with the “timeout workflow” configuration, but it doesn’t work because the time seems to freeze when the status is “waiting”. I tried with the “limit wait time” option in the Next Form Page node, but it doesn’t work because it requires user action (the user is not using the form anymore).

Could someone please guide me through it?

2

You can put a timeout on the workflow.
This can be done in the workflow settings. Top right 3 dots>settings

3

Hi @BramKn. Thanks for reaching out.
As mentioned, I already tried with the “timeout workflow” configuration, but it doesn’t work because the time seems to freeze when the status is “waiting”. It usually works fine with other workflows I have.

4

I have the same problem.

5

Hi @Luis_Fernando_Caball . I came up with a very useful bypass: a simple workflow that detects flows in the waiting state, identifies those that have been there for more than X minutes and eliminates them.

image
image1543×592 47.2 KB