I have been submitting tickets for the last week, not one human being has gotten back to me about my urgent requests. How the do I get in touch with a human and support here? All my workflows are down due to a rogue webhook, 3 businesses affected, and a company I used to have a lot of faith in recommending now gaslighting…..
@tohavetohelp You can reach n8n support directly via email:
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For Cloud plan / billing / account issues: write to [email protected] and include your workspace URL and a clear description of the problem.
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For Enterprise plans: you can also use the same address for technical issues covered by your SLA.
Make sure to add your workspace URL, affected workflow names/IDs, and any error messages so they can prioritize and act faster.
I have done this 3 times over the past week - I am only getting bot responses and the promise to send my message to a human and still no response from anyone at n8n….
sorry to hear that, then i recommend messaging the community members who has the ‘n8n team’ badge, and the official n8n team members and they will surely assist you with this, hope this helps.
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Let me know if you need further assistance with that.
yes please - any help would be much apprecaited!
Hi
This is Jon from n8n support. Please let me know your instance name, or support thread ID - can you pop that over to me in a direct message and I’ll take a look
here you go! Thank me later! @Jon_James is the pro here.
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