Hey @Art_McDermott, hope all is well, and welcome to the community.
You question lacks details for us to understand the issue you are trying to overcome. What text do you input, how does this text appears in the email, how do you expect this text to appear etc…
Apologies for my incomplete answer. The output text is a workout plan that needs to appear in a bullet style format. Right now the output is 1 large text block with all sentences running together and formatting symbols like ‘#’ etc. It is essentially unreadable. I would love to see a clear, orderly structure with each exercise and it’s parameters (Sets, reps, etc.) appearing on separate lines. I am inputting from a free-form chat box and the output is supposed to be based on the information provided in the knowldge base. Does that make sense?
@HenryPuppet is there a way to do this with the Send and Wait for Response variant of sending a message? I’m running into the same issue and it doesn’t matter if I use markdown, HTML snippet, full HTML doc, etc.
Nevermind - my markdown->HTML conversion was wrong. It’s working if you pass an HTML snippet. I wrapped an extra <div style="text-align: start !important;">...</div> around my content to offset the template centering all the text, but otherwise, works as advertised.