I subscribe for n8n cloud and the instance is offline, I tried to restart several times without success

Describe the problem/error/question

I subscribe for n8n cloud and the instance is offline, I tried to restart several times without success

What is the error message (if any)?

Currently offline when I log in.
When I try to restart → Successfully triggered restart. Your instance is restarting → Currently in progress → then currently offline

Information on your n8n setup

  • **n8n version:**Running version [email protected]
  • Running n8n via [Docker, npm, n8n.cloud, desktop app]: N8N Cloud
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Information on your n8n setup

  • n8n version:
  • Database (default: SQLite):
  • n8n EXECUTIONS_PROCESS setting (default: own, main):
  • Running n8n via (Docker, npm, n8n cloud, desktop app):
  • Operating system:

Hey there! The best would be for you to email us. Could you email [email protected] and include your instance name and what your issue is so our support team can take a look.